Our Return & Exchange Policy
At Golf Clothes Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange process. Please review our policy below to understand how to proceed with a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items are non-returnable and non-exchangeable, including:
- Golf Balls (Bridgestone Golf Balls, Callaway Golf Balls)
- Golf Tees
- Golf Grips
How to Initiate a Return or Exchange
Follow these simple steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address.
- Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
- Confirmation: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Golf Clothes Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide instructions on how to proceed with the return or exchange.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Process
Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping fees for exchanges will be covered by Golf Clothes Store.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at:
Email: [email protected]
Address: 3865 Ocello Street, San Diego, US 92103