Shipping Information

At Golf Clothes Store, we aim to provide a seamless shopping experience from start to finish. Here’s what you need to know about our shipping process:

  • Order Processing Time: Orders are typically processed within 1-2 business days.
  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery time is 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery time is 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free return and exchange process. Please review our policy below:

Eligibility for Returns & Exchanges

  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Returns and exchanges are accepted within 15 days of receiving your order.
  • Certain items are non-returnable and non-exchangeable, including:
    • Golf Balls (Bridgestone Golf Balls, Callaway Golf Balls)
    • Golf Tees
    • Golf Grips

How to Initiate a Return or Exchange

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
  4. Confirmation: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Golf Clothes Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]

Please provide instructions on how to proceed with the return or exchange.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping fees for exchanges will be covered by Golf Clothes Store.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at:

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